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DATA PROTECTION

1. Who are we and what is this about?

We are Garage Auto Kunz AG, Bremgarterstrasse 75, 5610 Wohlen, and responsible for this website. This is our data protection declaration (“DSE”), in which we provide you, as the data subject, with the information required to enable you to assert your rights and to ensure transparent data processing for you.

This DSE is the basis on which we process any personal data we receive in connection with your use of and interaction with this website or any other online presence we manage, including our social media presences and our applications (“Apps”) (collectively, the “Website”).

This website may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to one of these websites, please note that they have their own DSE and we cannot be held liable or responsible for them.

This DSE is dated August 31, 2023. We reserve the right to adjust it at any time. The DSE published here shall apply.

2. What personal data do we process from you, for what purpose and with whom do we share it?

2.1 When you visit our website

When you visit our website, our servers temporarily store every access in a log file. The following technical data is collected without your intervention, as is the case with every connection to a web server, and stored by us until automatic deletion after 3 months at the latest:

the IP address of the requesting computer,

the name of the owner of the IP address range (usually your Internet access provider),

the date and time of access,

the website from which the access was made (referrer URL) with the search term used, if applicable,

the name and URL of the retrieved file,

the status code (e.g. error message),

the operating system of your computer,

the browser you use (type, version and language),

the transmission protocol used (e.g. HTTP/1.1).

The collection and processing of this data is carried out for the purpose of enabling the use of our website (connection establishment), to ensure system security and stability on a permanent basis and to enable the optimization of our Internet offering, as well as for internal statistical purposes.

To this end, we are supported by our partners, who are themselves subject to data protection regulations, who we have carefully selected and who are contractually obligated to comply with data protection, particularly with regard to data security.

These are (with links to their respective DSE):

Nine Internet Solutions AG, Switzerland, Hosting Provider, https://www.nine.ch/de/privacy-policy Websamurai AG, Switzerland, Web Agency, https://www.websamurai.ch/datenschutzerklaerung/

2.2 If you write to us via contact form

This website allows you to contact us via contact form. If you choose to contact us in this way, you consent to us processing your email address, surname, first name, title, telephone number and, if applicable, proposed appointment and interest, as well as the content of our conversation for the purpose of communicating with you until we are satisfied that you are satisfied, and then archiving or deleting the data in accordance with the law.

For communication with us via contact form, we are supported by our partners, who in turn are subject to data protection regulations, who we have carefully selected and who are accordingly contractually obligated to comply with data protection, in particular also with regard to data security.

These are (with links to their respective DSE):

Websamurai AG, Switzerland, Web Agency, https://www.websamurai.ch/datenschutzerklaerung/

2.3 When you contact us via chat

This website allows you to contact us via chat. If you choose to contact us in this way, you consent to us processing your name, email address, telephone number, if any, and the content of our conversation for the purpose of communicating with you until we are satisfied that you are happy, and then archiving or deleting the data as required by law.

For communication with us via chat, we are supported by our partners, who in turn are subject to data protection regulations, who we have carefully selected and who are accordingly contractually obligated to comply with data protection, in particular also with regard to data security.

These are (with links to their respective DSE):

LLC TECNOLOGY DISTRIBUTION LTDA, Brazil, Provider JivoChat, https://www.jivochat.com/files/privacy_policy.pdf

2.4 If you contact us via email or telephone

If you choose to contact us via email or telephone, you consent to us processing your email address, last name, first name, title, organization if applicable, telephone number, and proposed appointment if applicable, as well as the content of our conversation for the purpose of communicating with you until we are satisfied that you are satisfied, and then archiving or deleting the data in accordance with legal requirements.

For communication with us via email or telephone, we are supported by our partners, who in turn are subject to data protection regulations, who we have carefully selected and who are accordingly contractually obligated to comply with data protection, especially with regard to data security.

These are (with links to their respective DSE): Websamurai AG, Switzerland, Web Agency, https://www.websamurai.ch/datenschutzerklaerung/

2.5 If you purchase our goods or services online

To purchase our chargeable goods or services, you or your organization must conclude a contract with us. For this purpose, we require data such as surname, first name, email address, address, date of birth, payment method, organization and telephone number, if applicable, as well as delivery address and billing address. On the one hand, this allows us to check and, if necessary, enter into a customer relationship with you or your organization. On the other hand, this subsequently allows us to provide the services or goods deliveries requested by you or your organization for the purpose of processing the contract. We will keep all this information in accordance with the legal requirements. After your purchase as an existing customer, we reserve the right to inform you via email about our offers for goods or services similar to those you have already purchased, to invite you to events or to ask you to rate us and our performance, if you do not refuse. In addition, we analyze the purchasing behavior of our existing customers on an individual and segmented basis in order to adapt our offer to the demand thus predicted. This includes the use for advertising purposes on social media (e.g. for so-called Lookalike Audience campaigns). If you use your customer account for your purchase, we assign your transactions to this account.

For contract processing, delivery, credit assessment, analysis, communication, invoice and card payment, we are supported by our partners, who in turn are subject to data protection regulations, which we have carefully selected and accordingly contractually obligated to comply with data protection, especially with regard to data security.

These are (with links to their respective DSE):

  • Datatrans AG, Switzerland, provider of the online payment function, https://www.datatrans.ch/de/datenschutzbestimmungen/#datenerfassung-bei-kunden
  • GCS Schweiz AG, Switzerland, CRM and data provider
  • Websamurai AG, Switzerland, Web Agency, https://www.websamurai.ch/datenschutzerklaerung/

2.6 When you become our offline customer

Becoming our customer requires that you or your organization sign a contract with us. For this we need data such as name, first name, title, address, if applicable organization, telephone number, email address, delivery address, billing address and payment method. On the one hand, this allows us to check and, if necessary, enter into a customer relationship with you or your organization. On the other hand, it allows us to subsequently provide the services or goods deliveries requested by you or your organization for the purpose of processing the contract. In addition, we will create a file on you or your organization that will include your contact information, work performed, transactions, communications, documents created or received, time spent, and billing and accounting information. We will retain all of this information as required by law. We reserve the right, after your purchase as an existing customer, to inform you via email about our offers for goods or services similar to those you have already purchased, to invite you for events or to ask you to evaluate us and our performance, if you do not refuse (for more information about our newsletter, please see the relevant section).

2.7 When you subscribe to our newsletter

If you decide to subscribe to our newsletter, then you consent to us processing your email address, surname, first name, title, as well as your interaction with our newsletter, in order to send you our newsletter by email, to ensure receipt and, based on your interaction, to improve our offer if necessary. This includes the use for further advertising purposes on social media (e.g. for so-called lookalike audience campaigns). You can revoke your consent at any time via the options specified in the newsletter itself with effect for the future.

For the creation, dispatch, confirmation of receipt and interaction tracking of our newsletter, we are supported by our partners, who are themselves subject to data protection regulations, who we have carefully selected and who are contractually obligated to comply with data protection accordingly, in particular also with regard to data security.

These are (with links to their respective DSE):

ActiveCampaign Ireland Limited, Ireland, Provider Newsletter Solution, https://www.activecampaign.com/de/legal

GCS Schweiz AG, Switzerland, CRM and data provider

Websamurai AG, Switzerland, Web Agency, https://www.websamurai.ch/datenschutzerklaerung/

    2.8 When you book an appointment with us online

    If you decide to book an appointment with us online, then you agree that we process your email address, name, first name, phone number and appointment proposal as well as the content of our conversation for the purpose of communicating with you until we are satisfied that you are satisfied, and then archive the data in accordance with legal requirements. We reserve the right, after your purchase as an existing customer, to inform you via email about our offers for goods or services similar to those you have already purchased, to invite you to events or to ask you to rate us and our performance, if you do not refuse (for more information about our newsletter, please see the relevant section).

    For the provision and management of our solution for online appointment bookings, we are supported by our partners, who are themselves subject to data protection regulations, who we have carefully selected and who are accordingly contractually obligated to comply with data protection, particularly with regard to data security.

    These are (with links to their respective DSE):

    GCS Schweiz AG, Switzerland, CRM and data provider

    Websamurai AG, Switzerland, Web Agency, https://www.websamurai.ch/datenschutzerklaerung/

    2.9 When you apply for a job with us

    If you apply for a job with us, then you consent to us processing your email address, surname, first name, title, address, all data in your CV, your references and certificates, and all other data and letters that you send us for your application, in order to check your application, to communicate with you in this regard and, if necessary, to contact your references. You can revoke your consent at any time. If your application is not successful, we will delete your documents after one year at the latest. For communication via email and telephone, the relevant chapter of this DSE applies.

      2.10 If you follow our presence on social media

      If you decide to follow our presence on social media and, if applicable, to communicate with us through it, then you consent to us processing your username for the management and analysis of our followers (including for advertising purposes) as well as the content of any interaction with us or our content. You can leave our presence at any time with effect for the future.

      We are responsible for the operation of such a presence together with the operator of the respective platform: we for the processing of your data as described above, the platform operator for the processing of your data according to the participation agreement between you and the platform operator itself.

      We have presences on the following social media (with links to their respective DSE):

      LinkedIn, USA, https://de.linkedin.com/legal/privacy-policy?

      Facebook / Instagram, Meta, Ireland, https://www.facebook.com/help/568137493302217

      TikTok, Ireland, https://www.tiktok.com/legal/page/eea/privacy-policy/de

      Google Ireland Limited, Ireland, YouTube, https://policies.google.com/privacy?hl=de#intro

        2.11 If you open a customer account with us as a merchant

        For the use of some of our services you can open an account as a merchant. For this we need personal data from you; otherwise we cannot open the account for you and provide you with our services.

        The creation and subsequent use of an account is voluntary. We require your surname, first name, title, organization and telephone number, if any, as well as your email address. We subsequently process when you were logged in and for how long, your account settings and preferences, your interaction with the website, use of the services as well as for the creation and management of your customer account, including contacting you in this regard.

        If you have an account, you are free to enter additional information about yourself in your profile, such as your picture, which you can also delete.

        This account data will be processed by us until you delete your account and then archived for as long as we are legally or contractually obligated to do so. Components of the account data that we are not obliged to archive will be anonymized or deleted for statistical analysis purposes.

        For the creation and management of customer accounts, we are supported by our partners, who are themselves subject to data protection regulations, who we have carefully selected and who are contractually obligated to comply with data protection, especially with regard to data security.

        These are (with links to their respective DSE):

        Websamurai AG, Switzerland, Web Agency, https://www.websamurai.ch/datenschutzerklaerung/

          2.12. If the processing of your data is required by law

          If you choose the leasing option, we are required by consumer protection laws to record your personal data in accordance with the leasing application form for the purpose of preventing overindebtedness and to share this data with the leasing provider so that the leasing partner can, on the one hand, comply with its legal obligations and, on the other hand, check and, if necessary, accept your leasing application. We will retain this data as required by law and then archive or delete it.

          2.13 When you make a test drive with us

          If you decide to book a test drive with us, then you agree that we make a copy of your driver’s license and process this data as well as your email address, address and telephone number for the arrangement and execution of the test drive and related communication. Subsequently, we will archive the data in accordance with the legal requirements. After your purchase as an existing customer, we reserve the right to inform you via email about our offers for goods or services similar to those you have already purchased, to invite you to events or to ask you to evaluate us and our performance, if you do not refuse (for more information about our newsletter, please see the relevant section).

            3. Which third-party technologies have we embedded?

            We use various technologies from (other) third parties on our website e.g. for analytics, segmentation, marketing, social media integration, security, media display, CRM integration, etc.. These explain in their respective DSE which data they process for which purposes, for how long, with whom they share it, what rights you have and how you can exercise them. If applicable, you may opt-out of such processing, for which we provide the relevant links below in such cases. You can also make appropriate settings in your Internet browser itself that prevent, for example, cookies from being stored on your device or tracking technologies from being used. You can make and manage these settings in your Internet browser under privacy, security or data protection settings, depending on the provider.

            These third party providers are (with links to their respective DSE and opt-out options, if applicable):

            Google Ireland Limited, Dublin 4, Ireland, reCAPTCHA, Security and Anti-Abuse, DSE: https://policies.google.com/privacy?hl=de

            Google Ireland Limited, Ireland, Google Analytics, website usage analysis and advertising, DSE: https://policies.google.com/privacy?hl=de; Opt-out: https://tools.google.com/dlpage/gaoptout

            DoubleClick, advertising, see above. Google, Opt-out: https://chrome.google.com/webstore/detail/iba-opt-out-by-google/gbiekjoijknlhijdjbaadobpkdhmoebb?hl=de

            Goolge Dynamic Remarketing, advertising, see above. Google, Opt-out: https://myadcenter.google.com/home?sasb=true&ref=ad-settings

            Google Fonts, font embedding, see above. Google

            Google Maps, embedding interactive maps, see above. Google.

            Google reCaptcha, security and abuse prevention, see above. Google

            Google Tag Manager, website usage analysis, see above. Google

            Cloudflare, USA, Website Speed Improvement, DSE: https://www.cloudflare.com/de-de/privacypolicy

            Meta Platforms, Inc. meta pixel, website usage and advertising analysis, DSE: https://www.facebook.com/privacy/policy/

            Vimeo LLC, video embedding, DSE: https://vimeo.com/privacy

            YouTube, embedding videos, see above. Google.

              4. Do we disclose your personal data abroad?

              We work with various partners in Germany and abroad (see above). In principle, these are located in countries with an appropriate level of data protection. If disclosure to individual countries requires additional protection, we ensure this by agreeing standard data protection clauses approved by the authorities with such partners or by relying on the self-certification of such partners under the relevant agreements.

                5. What are your rights towards us?

                You have the right:

                request from us information about, correction or deletion of your personal data;

                request us to restrict the processing of your personal data, in particular to object to the processing of your personal data for marketing purposes; and

                to request us to provide you or a natural or legal person appointed by you with a digital file of your personal data (data portability).

                You can revoke your consent to the processing of your personal data for the specified purposes at any time with effect for the future.

                You also have the right to file a complaint with the competent authority (Federal Data Protection and Information Commissioner).

                6. How can you exercise your rights against us?

                If you have any questions about this DSE or how to exercise your rights, please contact us in writing either by mail (see above) or via email as follows: datenschutz@autokunz.ch.